Steward answers your phone 24/7, captures every caller's details, triages emergencies, books the job and texts you a summary before you've put your boots on.
We'll set up a demo line for your business. Then call it and pretend your furnace just stopped working.
Thanks for calling Northside Heating & Air, this is the after-hours line. What's going on?
Our furnace quit and it's 19 degrees out. I've got a baby at home.
I'm marking this urgent and connecting you to the on-call tech now. Can I confirm your address first?
We build your call flow with you: your greeting, your questions, your emergency rules. Steward follows it on every call, at 2 PM or 2 AM.
Picks up instantly with your branded greeting, day or night.
Name, phone, email, address and the reason for the call, plus any fields you add.
Asks your screening questions and follows your decision tree. Never improvises.
Spots emergencies and transfers them to the person you choose.
Checks availability and books or requests the appointment in your calendar.
Texts and emails you a clean summary and lead record the moment the call ends.
No-heat and burst-pipe calls reach your on-call tech. Routine maintenance gets booked.
Storm-surge calls are qualified and sent to you while the homeowner is still deciding who to hire.
Captures the door type, symptom and urgency, then schedules the visit.
Separates a flooded unit from a dripping faucet, and handles leasing questions too.
Screens for safety issues, routes urgent calls and books service work.
Answers hours and pricing questions you approve and requests appointments.
That's about 10 booked jobs a month going to whoever answered first.
Estimate only: missed calls × 4.33 weeks × booking rate × job value.
Every plan includes setup of your call flow, testing and launch. Usage beyond your included minutes is billed per minute, and you get an alert before you get close.
For owner-operators who need every call answered.
For shops that book jobs and run an on-call rotation.
For busy teams replacing an answering service.
For multi-location and high-volume operations.
$0.35 per minute past your included minutes. No surprise bills: you get an alert at 80% of your allowance.
Talk time on calls Steward answers or transfers, rounded up to the nearest minute.
Month-to-month after launch. Cancel with 30 days' notice and take your call data with you.
Prompts shape how Steward talks. Our backend decides what it can actually do. A caller can't talk it into canceling your appointments or reading out another customer's data.
| Risk | Example actions | What happens |
|---|---|---|
| LOW | Hours, service area, approved FAQs | Steward answers directly |
| MEDIUM | Create a lead, check availability, send a summary | Scoped action with validation |
| HIGH | Cancel records, refunds, account changes | Requires verification or your approval |
Steward sounds natural, and we tell callers they're speaking with an AI assistant where disclosure is required or when you prefer it. You choose the greeting.
It never makes things up. It says it doesn't have that information, takes a detailed message and flags it for you, or transfers the call if you've set a rule for it.
No. Forward your existing line to Steward all the time, only after hours, or only when you don't pick up after a few rings.
Most businesses are live in about a week. We collect your FAQs, services and rules, build the call flow, test it with you, then switch it on.
Only if you want them to be. We set up recording, transcripts and retention to match your preferences and the disclosure rules that apply to you.
English is available today. Additional languages, starting with Arabic, are on our roadmap. Ask us if it matters for your business.
Tell us about your calls. We'll show you exactly how Steward would handle them and which plan fits.
Or email hello@stewardvoice.com.